Shipping Information

Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. At check out current shipping rates and/or any promotions will be available. We reserves the right to change our shipping policies at any time.

We use UPS for shipping in the US and DHL Express for shipping to Canada. Shipping to Canada some times takes longer than expected due to customs and circumstances beyond our control.

Returns

If you aren’t satisfied with your purchase, we are happy to accept returns of unused items purchased exclusively on ziggie.net. The returned product must be received within 30 days of your order date. The cost of the original shipping will be refunded to your account.

Send your return to:

ziggie
c/o RETURNS DEPARTMENT
7841 W. Boekel Rd.
Rathrum, ID 83858
United States

Please be sure to include your name, email address used on your ziggie account, the order number (if you have it) and note the reason for the return on the return slip provided.

Refunds, Credit

If we receive your return within 30 days, the original method of payment will be credited. We must receive your items within 30 days of your order date. Once we receive your item(s), please allow 5-7 working days for us to process your refund. The time it will take for your refund to post to your bank account may vary.

If you paid with a ziggie gift card or ziggie credit your refund will be as a ziggie credit.

Generating, Directing and Deducting Impact Currency from your Impact Account

Impact Currency is generated as soon as your purchase is processed. Once you see the funds show up in your Impact Account you are free to direct the donation. The funds are released to the social impact organization after the return window of each purchase. Our social impact partners are aware of this delay and understand we have to account for processing and the possibility of a return. If you return an item, the return will result in a debit to your Impact Currency. The same amount of Impact Currency that was generated by the purchase will be deducted for the return. (e.g. You made a purchase of $120.00, generating $12.00 in Impact Currency. You return the item within 30 days. Your Impact Account will be deducted $12.00)